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We collect personal information when you use the Website by engaging with you directly via the Website or via one of our outsourced service providers who manages such communication channels on our behalf Without limitation, this includes personal information that you submit when you sign-up to the Website or otherwise submit when you engage with features on the Website, make purchases via the Website and navigate around the Website. Such information includes your first name, last name, email address, date of birth, phone number, address, gender, ID card, digital signature (when collecting online purchases in-store only), payment method of purchase, and, if making a purchase via our express checkout feature, your credit card information.
We also collect your personal information via our telephone customer helpdesk should you get in touch with us via telephone. When you contact our telephone customer helpdesk, with your consent, we may record these phone calls if necessary in order to ensure that we can provide adequate assistance with your query.
If you do not provide us with the information we request, we may not be able to fulfil the applicable purpose of collection, such as to supply products to you, respond to your requests or enquiries, provide customer support to you or tailor our Website, products or services in the most beneficial way.
Personal data You provide will be processed, held and stored in a file under the responsibility of Zara Home Australia Pty Limited for the purposes of:
The development, facilitation and performance of the purchase and sale contract of the products You have purchased or of any other contract between both parties and related administrative purposes;
Attending to your requests;
Providing you with information about ZARA HOME products or any other brands and/or companies belonging to the Inditex Group (with activities related to the sectors of decoration, textiles, finished clothing products and home decoration, as well as other complimentary sectors such as cosmetics or leather goods, and the development and support of electronic commercial activities), including, in relation to these products, the sending of commercial communications via email or any other equivalent electronic communication means (such as SMS) or through phone calls. If you are a registered user, you can change your preferences relating to the sending of commercial communications through accessing My Account. We will only send you commercial electronic messages where you have consented to receive them, or as otherwise permitted by law.
In the event that you provide us with third party information, you will be responsible for having informed and obtained their consent for this information to be provided for the purposes explained below. In the event of having purchased a product or gift card (hereafter, goods), third party information provided will be used only for (i) managing the delivery or verification of the receipt of the goods and (ii) attending to any query or request which you or the third party may have;
In the event that you have a gift voucher and you wish to return the goods associated with it via the Website, we will use the personal details provided by you on the return form only for (a) managing the request and processing the door to door collection of goods, (b) meeting any requests related to the gift voucher or the return that you request, and (c) confirming acceptance of the return and then sending the store credit card with the refund amount via email or other equivalent electronic means.
Should you choose to save your card, you expressly give your consent for the data indicated to be used as necessary for its activation and development. The card's CVV is only used for purchases which are being processed, and will not be stored or used at a later date as part of the card's details.
Consenting to the activation of this feature will allow your autocompleted details to appear in later purchases, therefore it will not be necessary to introduce your details in each new process, and they shall be considered valid and operative for later purchases.
You will be able to change your cards, as well as withdraw your consent for their processing, at any time via the section My Account Cards.
Zara Home Australia Pty Limited stores and transmits data in accordance with the principal international confidentiality and security standards for credit and debit cards.
The use of this feature may require the modification of your password for security reasons. Please remember that security when using the website also depends on the correct use and conservation of certain sensitive codes.
Zara Home Australia Pty Limited with registered office, Suite 602, Level 6, 75 Castlereagh Street, Sydney NSW 2000, undertakes to respect the confidentiality of your personal information and guarantees you are able to access, request amendment or correction of your personal information, cancel your account(s), or make a complaint in respect of Zara Home Australia Pty Limited's collection, use, storage or handling of your personal information, via letter addressed to the to the attention of "Data Protection and Privacy Department " at the postal address above, by phone 1800121095 or via email to firstname.lastname@example.org.
Your requests will be granted as required by law. You should note that, whilst this means that most access requests will be granted, there are some circumstances where access may be withheld but this will only be as permitted by Australian privacy law.
You may also request corrections to the personal information we hold about you, by contacting us using the contact details set out above. We will take reasonable steps to appropriately correct or update the information to ensure that, having regard to the purpose for which we hold it, the information is accurate, up-to-date, complete, relevant and not misleading. We will respond to correction requests as soon as reasonably possible.
You will not be charged any fees for making either an access request or a correction request. However, depending on the level of work involved in collating and providing a copy of your personal information to you in response to an access request, we may charge you a fee for undertaking this work. If such a fee will be charged, we will inform you of this before proceeding to process your request.
If necessary, we will ask you to provide us with a copy of your ID card, passport or other valid identity document. In the event that you decide to contact us for any of the reasons above, we would be grateful if you could please provide us with sufficient detail regarding your reason for getting in touch with us.
If you wish to make a complaint about our privacy practices or a breach of Australian privacy laws (including the Australian Privacy Principles ("APP" or any applicable registered APP code) you may contact us using the contact details set out in Section 5 above. We will seek to respond to your complaint as soon as possible.
If you are not satisfied with our response, or how we resolve a complaint that you have raised, you should be aware that you may contact the Australian privacy regulatory authority, the Office of the Australian Information Commissioner ("OAIC"). Current contact details for the OAIC are available on the OAIC's website at www.oaic.gov.au.
To fulfill the objectives indicated in section 2 above, it may be necessary for us to communicate or disclose information you have provided us with to the holding company of the Inditex group [Industria de Diseño Textil, S.A. (Inditex, S.A.)] as well as certain other companies that are part of the Inditex Group in Spain ( with activities related to the sectors of decoration, textiles, finished clothing products and home decoration, and well as other complimentary sectors such as cosmetics or leather goods, and the development and support of electronic commercial activities). You are hereby informed that through registering and providing us with information via this Website, you expressly authorize us to make these disclosures and/or transfers for the aforementioned companies of the Inditex Group.
We may also disclose this information to subsidiaries and affiliates of Inditex, S.A., third party processors, fulfillment centers, financial institutions or other third party service providers who help with our business operations (such as fraud investigations, bill collection, affiliate and rewards programs, suppliers of technological services, financial transaction management, logistics services, transportation, order management and customer service, and / or analysis of the transactions made through the website in order to provide our users with sufficient guarantees in purchasing transactions, etc.), or as otherwise necessary to process your purchases. By providing information on this Website or otherwise to us, you expressly authorize us to disclose and process your information as described. Your consent to this access/disclosure, includes those cases where for efficiency of the provision of the services, providers may be located in and/or have access to the data from countries or territories outside Australia (as Spain, Ireland and USA), and your consent will be deemed as granted by clicking the button of acceptance. Please do NOT proceed if you do NOT agree to the abovementioned personal information usage and cross border transfer.
The user (you) hereby guarantees that the personal details provided are accurate and true and undertakes to notify us of any change or modification to them. Any loss or damage caused to the website or to the person responsible for the website or to a third party via the communication of erroneous, inaccurate or incomplete information on the registration form is the sole responsibility of the user.