Returns
- Does Zara Home online have a Customer Service department?
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Yes, using a form and a toll-free phone number which you can call between 10:00h and 19:30h (GMT+01:00) 80 404 910
- What kind of information can I contact Customer Service about?
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You can make enquiries about products, orders, payments, returns and other issues.
- Is it possible to cancel an order?
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Yes, provided the packaging and dispatch process has not yet begun. You can request cancellation by using the contact form or by telephoning the Customer Service department: 80 404 910 .
- What happens if an item in my order arrives damaged?
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We will replace it for you as soon as possible at no additional charge.
To arrange this, use the contact form or telephone Customer Service department: 80 404 910 .
- What should I do if the item I receive is different from the one I ordered?
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We will exchange it for the correct item as soon as possible, free of charge.
To arrange this, use the contact form or telephone Customer Service department: 80 404 910 .
- Can I return a product if I change my mind?
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Yes, once we receive the product, we will reimburse you with the cost of the item using the same credit card with which you placed your order. You will be responsible for the cost of returning the item.
To arrange for this, use the contact form or telephone Customer Service department: 80 404 910 .
- Can I return an item to a Zara Home shop?
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Yes, if the shop is located in the same country in which your online purchase was delivered. We will reimburse you with the cost of the item using the same credit card with which you placed your order.
You will need to take the item you want to return, the purchase order attached to the order and the returns form . If the item is a gift, you should bear in mind that the reimbursement will be made to the purchaser's credit card.
