Purchasing process
- How can I find a specific article?
-
The products are classified in 5 categories (Bed, Bath, Table, Lounge and Other Accessories) and each category, in subcategories.
Access the corresponding subcategory in the left-hand menu to see the products it contains.
There are groups of items in which you can choose the sizes and colours before purchasing.
You can also use the search tool on the left to locate certain items.
- Why are some items not available individually?
-
Some items are not sold individually and are packaged in boxes of 6 or 12, for example, so you can only purchase them in multiples of those quantities.
- How do I add an item to my basket?
-
Once you have chosen an item, its colour (if applicable), size (if applicable) and quantity, you must click the button "Add to basket" to include the item in your order.
- What steps do I take to place an order?
-
- Go to the shopping basket by clicking the button "View basket" in the top right-hand corner of the page or click the button "Go to basket" on the pages that show the product details. In the shopping basket, you can delete items from your order or change their quantities. You can also add gift wrapping for your items. Click the button "Submit order" to continue.
- Enter your personal details, the billing address and the delivery address . If this is the first time you are shopping, you must create a user account and accept the . Click the button "Continue".
- Enter your credit card details. Click the button "Authorise payment".
- At the confirmation screen, you have the option of printing your order details by clicking the button "Print". You will also receive an e-mail with your order confirmation.
- Can I access my invoice?
-
Yes. You can access to it in the section Orders Placed from your account as soon as the package is in the hands of the transportation company DHL.
