General Conditions of use for ZARA HOME GIFT CARDS

  1. The Gift Card (referred to in these terms and conditions as the Card) can be purchased as:

    1. a physical Card from any of ZARA HOME UK Limited's stores located in the United Kingdom (referred to in these terms and conditions as ZARA HOME Stores);
    2. a virtual Card via the www.zarahome.com website for the United Kingdom (referred to in these terms and conditions as www.zarahome.com).
  2. These general terms and conditions of use govern the relationship between:

    1. ZARA HOME UK Limited and the purchaser of a Card when purchasing a Card in a ZARA HOME Store or when a Card is used to purchase items for sale in a ZARA HOME Store; and
    2. ITX FASHION Limited and the purchaser of a Card when purchasing a Card via www.zarahome.com or when a Card is used to purchase items for sale via www.zarahome.com.
  3. The Card is at all times the property of the issuer of the Card (referred to in these terms and conditions as ZARA HOME) who:

    1. for Cards purchased from a ZARA HOME Store shall be ZARA HOME UK Limited, a company registered in England and Wales under company number 4906026, whose registered office is at 120 Regent Street, London, England, W1B 5FE and with registered VAT number is GB 821122679; or
    2. for Cards purchased online through www.zarahome.com shall be ITX FASHION Limited, a company registered in Ireland under company number 432265 whose registered office is at 5th Floor, Hainault House, 69-71 St Stephen's Green, Dublin.
  4. The Card can be used to purchase any item for sale in any of the ZARA HOME Stores or via www.zarahome.com. The Card cannot be used in any other stores or countries or through the www.zarahome.com web site for any other country.

  5. The initial opening balance for the Card can be paid by any of the means of payment accepted at the relevant ZARA HOME Store or at www.zarahome.com (as applicable) but not by means of another Gift Card.

  6. The balance on the Card shall not at any time be refunded, or exchanged for cash except (i) in accordance with your legal rights, for example, in the event that the Card is defective, or not of satisfactory quality, at the time of purchase; or (ii) if the Card is unused, purchased in the United Kingdom and returned to ZARA HOME:

    1. within 30 calendar days from the date of purchase in the case of a physical Card purchased at any ZARA HOME Store; or
    2. within 30 days from the date of dispatch by ZARA HOME in the case of a virtual Card.
  7. The price paid for the Card shall be refunded using the same means of payment used to purchase it. The cardholder will need to provide the original sales receipt or dispatch document (depending on whether the Card was purchased at a ZARA HOME Store or via www.zarahome.com) and, where appropriate, the debit/credit card used to purchase the Card in order to enable ZARA HOME to refund the balance of the Card. Cards purchased in any other country or via any www.zarahome.com web site for any other country may not be returned or refunded in the United Kingdom.

  8. The Card can be used as many times and for as many purchases as the cardholder chooses until the total balance of the Card has been used up.

  9. After using the Card, the remaining balance on the Card available shall be the difference between the balance available prior to the purchase and the relevant amount used up in such purchase. The remaining balance on the Card is shown:

    1. on the cash register receipt every time a purchase is made with the Card at a ZARA HOME Store; and
    2. in the information provided upon placing an order if the purchase is made online via www.zarahome.com.

    The remaining balance of the Card may at any time be checked at a ZARA HOME Store or online at www.zarahome.com. Unless evidence is given to the contrary, the balance of the Card shall be as stated on the cash register receipt or in the information provided upon placing an order online at www.zarahome.com in respect of the last purchase made with the Card.

  10. Where the purchase price is in excess of the available balance on the Card, the difference may be paid through any other payment means accepted at the relevant ZARA HOME Store or at www.zarahome.com, as the case may be.

  11. Products purchased with the Card at any ZARA HOME Store shall be subject to the same exchange and return policy as any other products purchased at that ZARA HOME Store. Meanwhile, products purchased with the Card online via www.zarahome.com shall be subject to the exchange and return policy shown on that website.

  12. Where appropriate, refunds for products purchased with the Card which are returned shall be made by ZARA HOME in the following manner:

    1. by crediting the price of the returned product(s) back onto the remaining balance of the Card where the Card is still valid; or
    2. where the Card has expired either a Voucher Card issued by:
      1. ZARA HOME UK Limited in store in respect of any refund for products purchased at any ZARA HOME Store in accordance with the relevant exchange and return policy; or
      2. ITX FASHION Limited by e-mail, to the e-mail address of the customer who made the purchase with the Card, for any refund for products purchased online at www.zarahome.com and returned in accordance with the relevant exchange and return policy www.zarahome.com.
  13. The Card shall be valid for three years from:

    1.  the date of purchase in respect of physical Cards; and
    2.  from the date of dispatch to the intended recipient in respect of virtual Cards.

    At the expiry of the validity period, the Card cannot be renewed, or used to purchase goods, nor shall any unused remaining balance in the Card be claimed.

  14. The Card is a bearer instrument. Its holder shall be solely responsible for the use and custody of the Card. A damaged, altered or cancelled Card shall not be accepted as a method of payment by ZARA HOME and ZARA HOME shall not replace any Card that is lost, stolen or damaged except in accordance with your legal rights, for example, if the Card is defective, or not of satisfactory quality, at the time of delivery or in the case of a change of format of the Card.

  15. Where the virtual Card is purchased via www.zarahome.com, ZARA HOME shall not be responsible for any failure or delay in delivery of the Card to its intended recipient if caused by events or circumstances beyond ZARA HOME´s reasonable control.

  16. Cards obtained through any unlawful means shall be null and void and they shall not be used to purchase products, nor shall the remaining balance on the Card be refunded.

  17. The Card shall not be used for the purposes of advertising or promoting products or services marketed by any third party other than ZARA HOME without ZARA HOME's prior written consent.

  18. The purchase and/or use of the Card evidences full acceptance of these terms and conditions which have been made available to the purchaser of the Card at the time of purchase and which are also available for inspection at any ZARA HOME Stores and/or on www.zarahome.com.

  19. ZARA HOME reserves the right to amend these terms and conditions at any time where it reasonably considers it necessary to do so.